Privacy Policy
Effective date: June 18, 2025
Zoobox Hero ("we", "us", or "our") operates the Zoobox Hero mobile application (the "App") for use by drivers associated with
zoobox.site.
This privacy policy describes how we collect, use, and protect your information when you use our App.
Information We Collect
Personal Information
- Phone number (used for login and authentication)
- Device information (such as model, operating system version, unique device identifiers)
- Usage data (such as app interactions, crash reports, and feature usage)
- Camera access (used to capture and upload photos required for delivery verification, proof of delivery, or other work-related purposes; photos are never used for any other purpose)
- Location data (collected via your device's GPS and network location to enable real-time delivery tracking, optimize delivery routes, and provide location-based services. Location data may be collected even when the app is running in the background to ensure accurate delivery status updates.)
Account Creation
- Drivers do not create their own accounts through the App.
- Accounts are pre-generated by your employer or company administrator. Self-signup is not allowed.
Third-Party Services
Our App uses third-party services that may collect information used to identify you:
- Firebase Analytics (for app usage analytics)
- Firebase Cloud Messaging (for push notifications)
- OneSignal (for notifications)
- Google Services (for device and analytics)
Please refer to the privacy policies of these third-party service providers for more information:
How We Use Your Information
- Authenticate drivers using their phone number and pre-generated credentials
- Provide and improve our App and services
- Analyze usage and trends to improve user experience
- Send notifications and important updates
- Respond to support requests
- Allow drivers to capture and upload photos using the device camera for delivery verification and work-related documentation
- Collect and use location data to track real-time delivery progress, provide location-based services, optimize delivery routes, and offer live updates to dispatchers and customers. Location data may be collected in the background during active deliveries.
Location Data
To provide delivery and tracking services, Zoobox Hero requires access to your device's location. We collect location data:
- To track your real-time location while you are on delivery assignments
- To provide live delivery updates to dispatchers and customers
- To optimize delivery routes and monitor delivery progress
Location data may be collected and transmitted even when the app is running in the background, but only when you are actively signed in and on duty. We do not use your location for any purpose unrelated to your delivery work.
Data Storage and Security
We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic storage is 100% secure.
Sharing Your Information
We do not sell or share your personal information with third parties except as described in this policy or as required by law.
Your data may be shared with trusted service providers who help us operate our App, subject to their own privacy policies.
Location data may be shared with your employer, dispatchers, and customers to provide delivery tracking and status updates.
Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy in the App and updating the "Effective date" at the top.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Website: zoobox.site
Email: support@zoobox.site